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Gap analysis

Sync issues & remediation

Prioritized integration gaps, unmatched items, and errors with suggested fixes.

Active issues
P1 · ERROR Datto SaaS Protection → IT Glue sync failure ▾
Impact
M365 backup documentation in IT Glue is stale. No backup visibility for 6+ days.
Likely cause
Expired API credentials or OAuth token refresh failure on the IT Glue side.
Fix steps
01IT Glue → Admin → Integrations → Datto SaaS Protection
02Click the integration and review the error message shown
03Re-enter credentials (API key: ····1512) or re-authenticate OAuth
04Trigger a manual sync and verify items sync without errors
05Confirm item count matches previous total (1,167 items)
P1 · UNMATCHED Auvik → IT Glue: 1,377 unmatched items ▾
Impact
Nearly half of Auvik's 2,929 discovered devices have no IT Glue match. Network docs are incomplete.
Likely cause
Auvik client/tenant names don't exactly match IT Glue org names — common after client renames or merges.
Fix steps
01IT Glue → Admin → Integrations → Auvik → click "Unmatched Items"
02Export the list — look for naming differences, extra spaces, or abbreviations
03In Auvik, go to Settings → IT Glue Integration → review client mappings
04Manually map mismatched clients or rename to align with IT Glue org names
05Re-sync and verify — may take multiple passes for large mismatches
P2 · UNMATCHED Meraki → IT Glue: 9 unmatched items ▾
Impact
9 Meraki devices (switches/APs) not documented in IT Glue.
Likely cause
New devices added to Meraki without a matching IT Glue org, or org name mismatch for specific clients.
Fix steps
01IT Glue → Integrations → Meraki → view unmatched items
02Identify which clients the 9 devices belong to
03Match or create corresponding IT Glue org entries
P2 · UNMATCHED Datto BCDR → IT Glue: 3 unmatched items ▾
Impact
3 backup agents not linked to IT Glue organizations — likely new clients or renamed orgs.
Likely cause
Datto device/client names differ from IT Glue org names.
Fix steps
01IT Glue → Integrations → Datto → unmatched items
02Map or rename to align with corresponding IT Glue orgs
P3 · LEGACY Continuum → IT Glue: 19 unmatched items ▾
Impact
19 items unmatched. If Continuum is being phased out, these may be safe to archive rather than fix.
Recommendation
Confirm deprecation status. If discontinuing, remove the integration and clean up the 19 items.
Action checklist
Fix Datto SaaS Protection → IT Glue error
Re-authenticate credentials in IT Glue integration settings
~15 min
Resolve Auvik → IT Glue org mapping (1,377 unmatched)
Audit client name alignment between Auvik tenants and IT Glue orgs
2–4 hrs
Clean up Meraki → IT Glue unmatched (9 items)
Match 9 devices to correct IT Glue organizations
~30 min
Clean up Datto BCDR → IT Glue unmatched (3 items)
Map 3 backup agents to IT Glue orgs
~15 min
Decide on Continuum deprecation
If phasing out, remove IT Glue integration and archive 19 items
~1 hr
Remove NinjaRMM from ConnectWise API Members
Revoke NinjaRMM API key as tool is discontinued
~10 min
Review Cisco Smart Net in Scalepad
"In development" for 6 months — activate or remove
~45 min